Our Services

Comprehensive BPO Solutions

We offer a complete suite of business process outsourcing services designed to optimize your operations and enhance customer experience.

Voice Process

Professional voice-based customer support with trained agents delivering exceptional call handling.

  • Inbound customer service calls
  • Technical support via phone
  • Multilingual voice support
  • Quality monitoring and coaching
  • Real-time call analytics

Non-Voice Process

Comprehensive back-office operations including data entry, document processing, and chat support.

  • Data entry and processing
  • Document management
  • Live chat support
  • Content moderation
  • Form processing and validation

Inbound & Outbound

Complete call center solutions for customer inquiries, sales calls, and lead generation campaigns.

  • Customer inquiry handling
  • Sales and lead generation
  • Appointment scheduling
  • Survey and feedback collection
  • Campaign management

Email Process

Efficient email management and response services ensuring timely customer communication.

  • Email response management
  • Ticket classification and routing
  • Template-based responses
  • Escalation handling
  • SLA-compliant turnaround

IT Help Desk

Technical support services for software, hardware, and network-related customer issues.

  • Level 1 and Level 2 support
  • Software troubleshooting
  • Hardware diagnostics
  • Network issue resolution
  • Remote desktop assistance

Data Mining

Advanced data extraction, analysis, and processing to uncover valuable business insights.

  • Web scraping and data collection
  • Data cleansing and validation
  • Market research data gathering
  • Competitive analysis
  • Business intelligence reporting

Digital Marketing

Result-driven digital marketing strategies designed to increase brand visibility, generate quality leads, and maximize ROI across all digital channels.

  • Search Engine Optimization (SEO) & keyword strategy
  • Pay-Per-Click (PPC) advertising & Google Ads management
  • Content marketing & blog writing
  • Email marketing campaigns & automation
  • Performance tracking, analytics & reporting

Social Media Management

End-to-end social media handling — from strategy and content creation to community management and analytics — to build a strong and engaging online presence for your brand.

  • Social media strategy & content calendar planning
  • Creative content creation (graphics, reels, stories)
  • Community management & audience engagement
  • Paid social advertising (Meta, LinkedIn, Twitter/X)
  • Monthly analytics, insights & performance reporting
ONBOARDING

How to Get Started

We offer a complete suite of business process outsourcing services designed to optimize your operations and enhance customer experience.

01

Schedule a free consultation

Book a call with our experts to discuss your business needs and explore how we can help.

02

Define your needs & goals

We work with you to outline specific requirements, KPIs, and success metrics for your project.

03

Launch your team

Your dedicated team goes live with seamless integration into your existing workflows.

What will you get from Externix

High quality, English-speaking agents
Personalized sales and support strategy
Seamless integration with your current systems and processes
A dedicated team that adapts to your needs
Transparent reporting and performance tracking