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Email Support Specialist

Email Process Gurugram, Haryana Full-time As per industry standards

About This Role

Handle customer queries through email, draft professional responses, and ensure timely resolution with high customer satisfaction.

Key Responsibilities

  • Respond to customer emails within the defined SLA
  • Draft clear, professional, and empathetic responses
  • Escalate complex issues to the appropriate teams
  • Maintain logs of all email interactions
  • Follow brand tone and communication guidelines

Requirements

  • Excellent written English communication
  • Good typing speed and grammar skills
  • Basic computer and email proficiency
  • Ability to multitask and manage priorities
  • Prior email support experience is an advantage

Job Summary

DepartmentEmail Process
LocationGurugram, Haryana
Job TypeFull-time
Experience0–2 Years
SalaryAs per industry standards
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