Customer Service Executive

About This Role

Handle inbound/outbound customer calls, resolve queries, and deliver exceptional service to clients across industries.

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Resolve customer queries and complaints effectively across voice channels
• Provide accurate information about products and services via call
• Maintain detailed records of all customer interactions calls
• Ensure chat SLA and response time targets are consistently met
• Meet daily and monthly performance targets for voice
• Collaborate with team leads to improve processes and customer satisfaction

Requirements

• Excellent verbal and written communication in English and Hindi
• Strong typing speed and multitasking ability for chat support
• Prior experience in a voice or chat process is a plus
• Basic computer knowledge and familiarity with chat/CRM tools
• Ability to handle multiple chat conversations simultaneously
• Ability to work in rotational shifts
• Positive attitude and problem-solving mindset