Chat Support Executive

About This Role

Provide real-time customer support through live chat, handle multiple conversations simultaneously, and ensure quick resolution with high customer satisfaction scores.

Key Responsibilities

• Respond to customer queries through live chat promptly and professionally
• Handle multiple chat conversations simultaneously without compromising quality
• Provide accurate product/service information and troubleshooting assistance
• Escalate complex issues to the appropriate team or supervisor
• Maintain a positive and empathetic tone in all chat interactions
• Document chat interactions and update customer records in CRM
• Meet chat response time SLAs and customer satisfaction targets
• Follow brand communication guidelines and standard operating procedures

Requirements

• Excellent written communication skills in English and Hindi
• Fast and accurate typing speed (minimum 35 WPM)
• Ability to multitask and manage 3–4 chats at once
• Basic computer proficiency and familiarity with chat platforms
• Strong problem-solving skills and attention to detail
• Prior experience in chat support or customer service is a plus
• Ability to work in rotational shifts
• Positive attitude and customer-first approach